Refund policy

Money-back guarantee

If you are not satisfied with your purchase, you can request a full refund within 14 days of your order date.

Previews are free precisely so you can judge the quality of an analysis before spending credits.

How to request a refund

Refunds are processed by our payment provider and Merchant of Record, Paddle. Request one at https://paddle.net using the receipt you received by email, or write to us at suporte@entretom.app and we will arrange it.

Paddle's own refund policy is available at https://www.paddle.com/legal/refund-policy.

What happens to your credits

When a purchase is refunded, the credits from that purchase are removed from your balance. Reports you already unlocked stay readable in your account.

Your statutory rights

This policy is in addition to any refund or withdrawal rights you have under consumer law where you live; nothing here limits them.